Store Policy

SHIPPING AND HANDLING POLICY

We ship worldwide and offer free shipping for orders $75 and over.

Orders are shipped within 48 business hours from the order date and will take 4   -10 business days for standard delivery anywhere within the United States. Standard International shipping will take 10-20 business days.

PRETTY CLEAN CO. is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. Check with your post office for more info on those fees.

PRETTY CLEAN CO. does not enforce these fees so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.

Please note all Express, Expedited, and International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will not be fulfilled until your purchase has been verified. 

RETURN POLICY

Regular priced Items bought on PRETTYCLEANCO.com will gladly be accepted for a refund or exchange within 15 days of the purchase date.

All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume.

Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable.  All tags must be attached when returned.

PLEASE NOTE THAT ALL SALE ITEMS, HOME ACCESSORIES, INTIMATES, AND BODYSUITS ARE FINAL SALE. If such items are returned you will be charged for shipping and the items will be returned to you.

Please note that all items purchased with a coupon code are FINAL SALE.

To make a return or exchange please fill out the form included inside your package and send it back with your returned merchandise. Once your return parcel is received processing time is 7-10 business days to process your return.

For exchanges, you will need to pay the shipping fee for the new items to be sent to you. 

All international orders must have returned postage dating no later than 7 days from the date it was received. Any international returns received later than 20 days from the order date will be returned back to the sender. 

If you have return related questions please contact us at hi@prettycleanco.com. You will receive a response within 24-48 business hours.